A complete guide for hotel mobile check in

Save management costs. Mobile check-in means more self-service, which also means hotels will use more smart robots to replace human beings. In this way, hotel management will be more relaxed, and it can reduce labor costs and save management costs.

Save front desk staff time. Hotels with self-service technology, hotel receptionists can not only be limited to the front desk service, they can shift more attention to other places. Especially on holidays, and with a large flow of travelers times, mobile check-in helps hotel reception no longer traffic, and saves time for guests and staff.

More attentive services. Mobile check-in makes hotel management easier. Hotel front desk agents have a lot of time to focus on serving guests, which can provide more precise services for each guest, and help guests learn more about the hotel.

Keeping customer satisfaction. Studies and research have found that the longer the wait at the front desk, the less satisfied guests are with the hotel. It will cause the guests to choose other hotels, thus making the hotel lose part of its customer base. Using mobile check-in technology can solve this problem ingeniously. 

Promote your hotel brand. With the hotel app, hotels can preview the guests’ check-in requirements and arrange rooms for them in advance, which improves guest satisfaction with the hotel. In addition, hotels can connect with guests by hotel app, push hotel-related information to guests, and promote their hotel brand.

Skip the line. By using a mobile device to check-in, guests can use their mobile phone to book a room and skip any line at the front desk, which can help them save time and enjoy their stay more. Common seen hotel mobile check-in ways include hotel app, WeChat small program, self-check-in machine, website link, etc.

More freedom. With mobile check-in services, guests can select a room based on their hobbies. And they can set a suitable stay environment like comfortable lighting, ideal temperature, favorite TV channel, etc via the app. In addition, they can choose whether contact hotel staff. This hotel environment gives them more freedom and enjoyment.

Privacy protection. Mobile check-in can perfectly avoid front desk check-in errors and personnel information leakage. The self-check-in uses higher security verification, making guests’ privacy more secure.

Without key cards. With mobile hotel check-in, guests can enter their rooms without using a physical key, which is a type of keyless entry technology. They can unlock the elevator and open the room door directly through their phone. They are no longer worried about losing or forgetting their room keys.

Low phone battery. A dead phone is not a good thing for those use mobile check-in solutions, which means, you won’t be able to unlock your door lock. At this time, you still need to go to the hotel front desk to get a key. But before you get the key, you have to prove your identity to the front desk, which is undoubtedly a waste of time and a troublesome process.

Poor network. Whether it is your mobile phone or the hotel door locks signal is not good, or there is no Internet, it will cause you can not enter your room, which will be a bad experience.

The hotel has a power outage. In the event of a power outage, the mobile check-in hotels will come to standstill, and the door locks in the hotel will only be accessible with traditional keys or key cards, which will cause front desk traffic and even confusion, which result that nobody wants.

A new hotel management system is required. Mobile check-in mainly relies on artificial intelligence and computer systems to work, which means higher costs. This solution is not a good choice for a small hotel.

Less interaction between people. The biggest feature of using mobile check-in is contactless, but in fact, this is also its shortcoming. Due to the lack of contact, the interaction between the hotel and the guests will be reduced, so many human services are missing, which may also lead to lower guest satisfaction.